Terms of Service

1. Definitions

In these terms:

• Platform: the Kadova SaaS platform for gift card management, (web) shops, business orders, franchise and settlement processes, reporting, API, background processing and mobile app
• Customer: the organisation that subscribes or is otherwise a Kadova customer
• User: a person using the platform on behalf of the customer
• Services: all features offered via the platform under the chosen plan and any add-on modules
• Data Processing Agreement (DPA): the agreement at /legal/dpa, part of these terms

2. Services

Kadova provides a cloud platform for issuing, managing, selling and redeeming gift cards, running online sales channels, business order and invoicing processes, and related reporting and integrations. Available features depend on the chosen subscription.

3. Subscription and trial

New customers may start with a 7-day free trial without payment or credit card. After that, a 7-day read-only period follows to activate a subscription or pay an outstanding platform invoice. Without an active subscription or valid billing agreement the account is paused. Subscriptions are billed monthly or annually per the chosen plan. Commercial onboarding or an accepted quote may include different trial, billing or payment terms as agreed in writing.

4. Payment

Platform invoices for your Kadova subscription and related charges are issued by us. Consumer payments in your shop use your configured shop payment settings and remain your responsibility. You may pay platform invoices by: (a) online payment via Stripe or Mollie (e.g. card, iDEAL, Bancontact) where available; (b) bank transfer to the IBAN and payment reference on the invoice (SEPA QR on the PDF where enabled); (c) payment within agreed terms for commercial onboarding or an accepted quote; (d) a linked payment method or direct-debit mandate when signing up for immediate subscription. Kadova may register payment administratively after receiving a bank transfer. Prices exclude VAT unless stated otherwise. Late payment may lead to reminders, read-only access and eventual suspension under our dunning process.

5. Use

You are responsible for lawful use of the platform by your users. Abuse, fraud, breach of applicable law (including GDPR, consumer law and tax rules) or exceeding plan limits may lead to suspension or termination.

6. Data processing and DPA

For personal data you process via the platform (e.g. gift card holders, shop visitors), Kadova acts as processor and you as controller. The DPA at /legal/dpa forms an integral part of these terms and covers security, subprocessors, breaches and termination. By using the platform you accept the DPA.

7. Privacy and data protection

Kadova processes platform data under the privacy policy (/privacy). You are responsible for a valid legal basis, transparent information to your end users and completing required legal fields (privacy URL, terms) in your shop/checkout.

8. Responsibility towards consumers

You are responsible for the content and compliance of your own privacy policy and terms towards consumers who purchase via your shop or channels. You configure and manage shop payment providers (e.g. Stripe Connect or Mollie) and are responsible for your commercial relationship with consumers. Kadova provides technical means (checkout disclaimer, tenant-specific URLs) but does not define your legal relationship with consumers.

9. Availability (no SLA)

Kadova aims for high availability but standard plans do not include contractual uptime guarantees or service credits. We internally target 99.5% availability per month. Enterprise customers may agree separate SLAs contractually.

10. Liability

Kadova is not liable for indirect damage. Total liability is limited to fees paid in the prior 12 months.

11. Termination

You may cancel monthly via the platform. Access continues until the end of the paid period.

12. Changes

We may update these terms with 30 days notice for material changes.

13. Governing law

Dutch law applies. Disputes are submitted to the competent court in the Netherlands.

14. Contact

Questions about these terms? support@kadova.nl. Privacy and DPA: privacy@kadova.nl.