Error during webshop checkout
Common checkout problems and how to resolve them.
Checkout not working
Customers sometimes cannot pay due to configuration or payment issues.
- Check that business registration, privacy URL, and terms are filled in.
- Test an order yourself with iDEAL in incognito mode.
- Review Webshop → Orders for failed payments.
- Stripe Connect not connected? Some payment methods are limited.
- Domain not whitelisted? Add it under webshop settings.
- Persistent errors: note the time and error message for support.
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