Troubleshoot login and access issues

Quick answer

Confirm the correct email, reset the password, and check for expired invites or browser blocks.

Steps

1. Verify you use the email address that received the invite.
2. Try Forgot password or ask an admin to resend your invite.
3. Clear cache or try another supported browser (Chrome, Safari, or Edge); disable blocking extensions.
4. On mobile, update the app to the latest version.
5. Check /help/status for ongoing incidents.

See Supported browsers if you are unsure whether your browser is in scope.

Expected outcome

You reach the dashboard appropriate to your role.

Common issues

• "Access denied" after login — your role or store assignment may be missing.
• SSO loop — contact your IT admin to confirm the identity provider configuration.