Gift card email not received
Steps when the customer cannot find the digital card in their inbox.
Email missing
Digital cards are sent immediately after issuing or payment.
- Check spam, promotions, and quarantine folders.
- Verify the email address entered at issue.
- Resend via Gift cards → Details → Resend.
- Whitelist your organisation's sending domain.
- Check whether the message template is published.
- Bulk email can be delayed a few minutes during busy periods.
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Email support@kadova.nlTips for a complete request are on Contact support