Process a gift card refund

Quick answer

Find the original transaction and create a reversal or balance adjustment.

Steps

1. Locate the card or transaction in Gift cards or Reports.
2. Open the transaction detail.
3. Select Refund or Adjust balance depending on what was sold.
4. Confirm; the audit log records who performed the action.

Expected outcome

The customer balance and your settlement reports reflect the correction.

Common issues

• Partially redeemed card — only the unused balance can typically be refunded.
• Webshop order — also check the payment provider settlement before refunding.